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Volume 09
February 15-16, 2019 Amsterdam| Netherlands
Vascular Dementia
11 th International Conference on
Vascular Dementia 2019 Journal of Alzheimers Disease & Parkinsonism | ISSN : 2161-0460
Promoting excellence within dementia care: maintaining emotional
intelligence and wellbeing of staff working within dementia care
management
Promoting excellence in service and care for patients with dementia had a significant
impact on the staff working within the dementia care management arena. Stress levels
and burnout of caregivers without adequate support, has resulted in the essential need
of respite by way of development and coaching to support and promote their health and
wellbeing whilst they administer and provide essential and effective care to their patients.
In the current healthcare climate, the effect of severe cuts in service provisions and staff
shortages, whilst maintaining optimum levels of output, has left care givers somewhat
jaded over a period of time. Some have gone to the extent of seeking other opportunities
due to lack of job satisfaction and challenges around demanding work commitments;
consistently taking them beyond their core working hours. The use of the emotional
intelligence skills assessment profile (EISAP) model as a mode for developing dementia
care management staff at all levels, although not referred to or identified as an integral
part of their core clinical and non-clinical training or personal development plans, is none-
the-less a skill that is interwoven throughout their practices and procedures delivering
effective dementia care management. Caring for someone living with dementia, is unlike
any other form of caring because of the emotional challenges and levels of complexity;
EISAP allows the dissemination of complex situations in a relatively accessible way.
With the rapid changes with health provisions and more cases of dementia patients being
identified, the need for emotionally intelligent care givers is crucial in this day and age. By
enabling caregivers to understand their emotions, emotional meanings and to, enable them
to reflectively regulate these emotions whilst undertaking their roles effectively.
Biography
Jacqueline A Hinds is a Chair Person of the Society of Emotional Intelligence UK. She is also Board Chair
and International Liaison for International Society of Emotional Intelligence, USA. She is Certified Emotional
Intelligence Coach (CEIC) and Leadership Consultant. She has worked within the National Healthcare
Service for over 10 years, in two of the largest merged healthcare organizations in UK and Europe (Imperial
College Healthcare NHS Trust and Barts Health NHS Trust). She is a published Author, having written a
paper on transformation in healthcare and role of emotional intelligence. She has a wealth of knowledge and
expertise within the human resource development arena (HRD), working with people at all levels, establishing
and enabling them to be emotionally intelligent during mergers and organizational changes. She is now an
independent Consultant working on various training initiatives and coaching assignments, around emotional
and cultural intelligence. She is also in collaboration with Culture Dementia, UK on training projects within
healthcare and the community.
Jacqueline A Hinds, J Alzheimers Dis Parkinsonism 2019, Volume 09
DOI: 10.4172/2161-0460-C1-060
Jacqueline A Hinds
Society of Emotional Intelligence, UK