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December 03-04, 2018 | Lisbon, Portugal
Public Health, Women's Health, Nursing and Hospital Management
Joint Event
Journal of Community Medicine & Health Education | ISSN : 2161-0711 | Volume 08
Communication and patient experience
C
ommunication and Patient Experience (Project in a Hospital): Introducing change to a
healthcare institution requires more than just isolated events, but rather a continuous
performance improvement cycle that includes defining the vision and strategy, analyzing the gap
existing between desired and actual status, planning for projects and activities to reach objectives,
driving the implementation plan and training staff and lastly coaching of managers and performance
monitoring.
Developing a professional image of staff and overall institution through communication in order to
reach excellence in patient experience, provide top quality services to each patient, ensure long term
business success and enhance its branding and attractiveness in the region.
It is a transformational project that will involve many different hospital stakeholders.
Its success relies on the engagement of everyone involved and a solid project management structure
which would enable completion of project phases within proper deadlines, and attainment of high
quality deliverables.
Biography
Sandra Abi Daher Frangieh has completed her Master’s Degree in Hospital Management from Lebanese
University-Beirut. She is currently pursuing her PhD in the same field from British International College-London
and a Doctorate in Leadership and Human Ressources from USJ-Beirut. She has accomplished Post-graduate
studies in Quality Management in Healthcare from USJ-Beirut and in Professional Mediation from CPM-USJ-Beirut.
She is an Instructor in the Faculty of Public Health at the Lebanese University. She is the Head of Training and
Development Department in a private Hospital in North-Lebanon and Quality Consultant. She has recently joined the
group of national surveyors for Hospital Accreditation, project with the Ministry of Public Health - Lebanon. She is a
Trainer and animates workshops related to communication skills, emotional intelligence and personal development.
sandra.abidaher@hotmail.comSandra Abi Daher Frangieh
Lebanese University, Lebanon
Sandra Abi Daher Frangieh, J Community Med Health Educ 2018, Volume:8
DOI: 10.4172/2161-0711-C7-050