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conferenceseries
.com
Volume 21
International Journal of Emergency Mental
Health and Human Resilience
ISSN: 1522-4821
Mental Health 2019
March 07-08, 2019
March 07-08, 2019 | Barcelona, Spain
5
th
International Conference on
Mental Health and Human Resilience
The patient in room 1B: Confronting our fears to overcome reservation and build trust
Nonye Aghanya
Pace University, USA
P
oor communication skills greatly contribute to the mistrust that is often experienced between patients and
clinicians. It’s important to note that patients often experience high levels of apprehension during their clinical/
hospital visits. Sometimes, such high anxiety levels manifest as various patient attitudes that could become a
deterrent to the development of productive clinician-patient relationship. It is vital for nurses/clinicians to refrain
from using a one-size-fits-all communication approach for all patient encounters because people have different
personalities and backgrounds and thus perceive and react differently to the same information presented to them.
The key for trust development is in the delivery method of information. To attain trust development through
effective communication, the clinician’s communication style must be tailored to each patient’s personality, attitude
and back ground.Naturally, many, if not all nurses and clinicians put their best foot forward during each patient’s
consultation with the expectation to make a connection with the patient and have a productive conversation. It’s
important to note that realistically, however hard a clinician may try to make a great impression, due to various
reasons, there are still many patients who would not achieve a decent level of comfort with the clinician. As a result,
an honest and productive conversation is not achieved which hinders the development of a successful clinician-
patient relationship. Often, effective communication between two individuals does not happen naturally at first, it
must take a conscious effort on the clinician’s part to be realized. Do you know that there is a strategic approach to
experience a stress-free, successful consultation with each patient for improved trust development and productivity?
The book, Simple Tips to Developing a Productive Clinician-Patient Relationship gives simple tips to achieve this for
16 different patient attitudes/behaviors. Author has also had a 23-minutes video presentation with concise learning/
teaching tools available upon request for school programs, conferences/seminars etc.
Biography
Nonye Aghanya is working at Retail/ Hospital Pace University-New York, Alexandria, Virginia, USA.
naghanya@verizon.netNonye Aghanya, Int J Emerg Ment Health 2019, Volume 21
DOI: 10.4172/1522-4821-C1-026