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Volume 7, Issue 6 (Suppl) J Nov Physiother
ISSN: 2165-7025 JNP, an open access journal Physiotherapy 2017
November 27-29, 2017
November 27-29, 2017 Dubai, UAE
5 th International Conference on
Physiotherapy
Patient satisfaction of physical therapy services in West Egypt Health Institutes
Tayseer S Younes
Pharos University in Alexandria, Egypt
Statement of the Problem: Most Egyptians believe that the care they receive is not the best that medicine and science can
provide, despite the fact that our nation spends nearly 4 billion a year on health care, research shows that the quality of health
care in Egypt is imperfect and deeply flawed. Quality problems fall into three broad categories underuse: Many patients do
not receive medically necessary care, misuse: Each year, millions of Egyptians get the wrong care and are injured as a result,
overuse: Many patients receive care that is not needed or for which there is an equally effective alternative that costs less money
or causes fewer side effects. The purpose of the study was to determine the degree of patient satisfaction of physical therapy
services in a sample of health institutes.
Methodology & Theoretical Orientation: About 1000 patient from different ages were selected randomly from physical
therapy departments in different hospitals. Patients were asked to fill in a survey form to measure their degree of satisfaction of
the services provided to them. The survey was in Arabic and included 10 questions about the appropriateness of the location
of the institute, the location of the PT department, the session's cost, time, availability of equipment, degree of communication
between staff members and patients and finally the patient’s opinion of the service provided to them. Data were collected and
percentage of patient’s opinion of services was calculated for each parameter in the questionnaire.
Findings: Results of the study revealed that the most satisfying parameter to patients was the way therapist dealt with them
(89%) while, location of health institutes (39%) and shortage of necessary equipment (31%), were the most un satisfying
parameters to patients.
Conclusion & Significance: It can be concluded that physical therapy services in Egyptian governmental health institutes need
more financial and administrative support from the Egyptian government or civil society in order to improve quality of health
service provided to patients.
References
1.Adrienne Curry Emma Sinclair (2002) Assessing the quality of physiotherapy services using Servqual. International Journal
of Health Care Quality Assurance; 15 (5): 197–205.
2.Farley Heather, Enguidanos Enrique R, Coletti Christian M, Honigman Leah, Mazzeo Anthony, Pinson Thomas B, Reed
Kevin, Wiler Jennifer L (2014) Patient Satisfaction Surveys and Quality of Care: An Information Paper. Annals of Emergency
Medicine; 64: 351–357.
3.Elizabeth Hall (2010) Patient Satisfaction–Why Should We Care? American Academy of Emergency Medicine; 17(6): 17.
Biography
Tayseer Younes has her expertise in rehabilitation and passion in improving the health, wellbeing and patient satisfaction. Her passion leads her to perform studies
to find out specific barriers upon quality of health care in Egypt. She developed this passion to quality of health care after years of experience in rehabilitation,
research, teaching and administration both in hospital and education institutions. As the manager of the out-patient clinic of her institute, finding out these barriers
was very important as a step to improve quality of service and reach to optimum level of patient satisfaction. It also opened gateways to further research to
generalize results in order to overcome obstacles facing health care in Egypt.
Tayseer S Younes, J Nov Physiother 2017, 7:6(Suppl)
DOI: 10.4172/2165-7025-C1-020