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Introduction: The CoVID-19 pandemic paved a way for telehealth
and was considered as the â??new normalâ?. Satisfaction influences
the decision making users, but satisfaction does not solely come
from the patient but also from caregivers. This study determined
patient and caregiver satisfaction and experiences with the use of
telehealth services.
Methods: A cross-sectional sequential explanatory design was
utilized. Patients and caregivers from May to August 2022 at
the University of Santo Tomas Hospital Department Of Internal
Medicine initially answered the Telemedicine Satisfaction
Questionnaire (TSQ), followed by exploring their experiences
with telehealth through key informant interviews. A score of ï?³ 4
over 5 from the TSQ showed a higher satisfaction score. Pearson
R correlation, Spearman Correlation, Fisher-Freeman-Halton
Exact Test, and Mann Whitney U test were used in the quantitative
phase, while inductive thematic analysis was utilized for the
qualitative phase.
Results: A total of 182 patients and caregivers participated in the
first phase, while 11 respondents were interviewed. There were
146 patients and 36 caregivers with mean age of 41.48 ?± 12.7. The
TSQ scores ranges from 4.32 to 4.62, and 96.7% of the participants
had overall score of ï?³4 over 5. Age and location had significant
association with telehealth services. The qualitative phase
introduced three themes 1) Telemedicine: Improving Quality of
Life in the Digital Age, 2) Limiting Consequences of the Primary
Setup Shift in Consultations, and 3) Nuances of Traditional and
Modern Health Services.
Conclusion: Telemedicine improved the overall quality of life
of patients and caregivers. Creating a convenient, efficient,
economical, safe, and comfortable health care service where actual
needs of patients and caregivers are met.
Biography
Christine Gertrude Tan is resident in training in Internal Medicine at University of Santo Tomas Hospital, Philippines. She is a graduate of Bachelor of Science in in Nursing and Doctor of Medicine at the University of Santo Tomas Hospital.
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