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conferenceseries
.com
Volume 7, Issue 5 (Suppl)
Epidemiology (Sunnyvale), an open access journal
ISSN: 2161-1165
Epidemiology 2017
October 23-25, 2017
EPIDEMIOLOGY & PUBLIC HEALTH
October 23-25, 2017 | Paris, France
6
th
International Conference on
CALLERS’ PERCEPTIONS OF RECEIVINGADVICE VIAAMEDICAL CARE HELP LINE
Mayvor Strom
a
, Bertil Marklund
a,b
and
Cathrine Hildingh
a,c
a
Primary Health Care, Sweden
b
University of Gothenburg, Sweden
c
Halmstad University, Sweden
Background
: Telephone consultations with specially trained nurses are becoming an increasingly common form of care.
Aim
: To describe patients’ perceptions of receiving advice via a medical care help line.
Results
: The patients perceived the help line as a professional, reliable and easily accessible asset in everyday life, that self-care
is promoted through personal advice and that the help line is a partner with whom one can discuss reflections and feelings. It is
also a kind of “back up”. The advice service is perceived as satisfactory when the nurse is calm, friendly, confirming and shows
respect. Compliance and acceptance are enhanced when patients feel involved in the decision-making process. The fact that
the service is easily accessible is perceived as simple and time-saving.
Conclusions
: Seen from the patient’s perspective, the telephone contact with the help line is a simple, easily accessible and
secure alternative that is appreciated and used. Caring encounters gave rise to feelings, influenced by the agreement between
one’s own needs and expectations, the encounter between human beings and the care provided. More in-depth studies are
needed focusing on the patient’s perspective and characterises of the caring encounter over the telephone.
Relevance to Clinical Nursing
: Improved understanding of the patient’s perspective on the care provided leads to increased
staff satisfaction and motivation. Care encounters by phone are common today for nurses and their well-being at work is
beneficial for both them and the care they provide and thereby for the patients.
Biography
Mayvor Ström completed PhD at the Sahlgrenska Academy in 2009 in Sweden and a trained nurse/midwife in service with Master degree in Environmental
Medicine. Mayvor Ström has spent a lot of time in telephone contact with patients during her almost 40-year career. Mayvor Ström thinks that the daily care meeting
is a crucial and very important part of overall care. Caring meeting by phone has many dimensions, as power perspective, patient perspective, and of course the
staff perspective.
Mayvor.Strom@lthalland.seMayvor Strom et al., Epidemiology (Sunnyvale) 2017, 7:5(Suppl)
DOI: 10.4172/2161-1165-C1-017