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6th World Congress on
Mental Health, Psychiatry and Wellbeing
March 20-21, 2019 | New York, USA
Listening in the
Workplace
Norris Wise
The Chicago School of
Professional Psychology, USA
Communication is a process of
transmitting information from
a designated source to a receiver
and, providing feedback to the
understanding of that transaction.
In human communication,
listening is a substantial
part of this communicative
act. Definitions of the term
(listening) are noted by various
scholars but most are germane
to cognition—listening as a
behavior has been overlooked.
Poor listening skills hinder
productivity in organizations.
This study focuses on listening
and its impact (behavior) on
productivity, which is relative to
performance. Flynn, Valikoski
& Grau (2008) posited for over
five decades that business
experts believed that productive
listening ranks high on the list
of priorities in the workplace
(p. 142). The purpose of this
primal research was to determine
what impact listening has on
productivity in the workplace.
The specific research objectives
included: (1) to determine the
impact listening skills have on
productivity in the workplace, (2)
to identify factors that influence
listening skills and its impact on
productivity in the workplace, and
(3) to provide recommendations
to improve listening skills to
improve productivity in the
workplace. A survey was used
to solicit responses from
participants from two nonprofit
organizations, which provided
quantitative and qualitative
data. The results revealed
that listening has a significant
impact on productivity, listening
skills training was identified as
increasing productivity and that
listening skills training should be
implemented in the workplace.
Biography
Norris Wise is an Adjunct
Professor of Human Resource
Management at Park University
– Camp Pendleton Campus, CA.
He is a 21 year Marine veteran,
who formerly served as Special
Staff Directorate and advised
as the subject-matter expert on
equal opportunity and diversity
management across the largest
operational force in the U.S.
Marine Corps. He earned a B.A.
in Communication Studies, MSA in
Human Resources Administration
and is currently a doctoral student
in the Business Psychology
program (Organizational
Leadership) at The Chicago School
of Professional Psychology. He
is a member of the Academy of
Management and the National
Communication Association.
INTERNATIONAL JOURNAL OF EMERGENCYMENTAL HEALTH AND HUMAN RESILIENCE 2019, VOLUME 21
DOI: 10.4172/1522-4821-C2-029
SCIENTIFIC TRACKS| DAY 1