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conferenceseries
.com
Volume 9
Journal of Addiction Research & Therapy
Addiction 2018
November 12-13, 2018
November 12-13, 2018 Dubai, UAE
9
th
International Conference on
Addiction & Psychiatry
Ahmad Mousa Aldisi, J Addict Res Ther 2018, Volume 9
DOI: 10.4172/2155-6105-C3-042
Patient satisfaction in substance abuse institutions as indicator for successful implementation of total
quality management
Ahmad Mousa Aldisi
The National Rehabilitation Center, UAE
T
otal quality management (TQM) is a management approach of an organization centered on quality, based on the
participation of all its members and aiming at long term success through customer satisfaction and benefits to all members
of the organization and society. Nowadays, there is a growing interest in TQM in healthcare facilities. Patient satisfaction is
an essential and normally utilized marker for estimating the quality in health care. Patient satisfaction influences clinical
results, patient retention and medical negligence claims. It affects the auspicious, proficient and patient-centered conveyance of
quality health care. Little is currently known about patients’ satisfaction with different domains of substance abuse treatment.
Few studies have investigated the aspects of patient satisfaction associated with patients’ perceived treatment outcome. This
presentation illustrates the importance of patient satisfaction of substance abuse clients as indicator of TQM in healthcare
institutions based on a systematic review of literature, with focus on financial and clinical significance of patient overall
satisfaction with treatment, taking in consideration the main variables and limitations in assessing the satisfaction of substance
abuse client such as management and organizational factors, client factors, baseline drug use, treatment duration (length of
stay), treatment type and many other factors.
Biography
Ahmad Mousa Aldisi has completed RN Diploma from Rufaida College for Nursing and Midwifery. He has completed his Bachelors of Nursing from University
of Jordan, Clinical Instructors Diploma and Masters in Quality Management from University of Wollongong, Dubai. He has worked as the Head of Nursing
Development unit in the National Center for Mental Health in Jordan and also worked as a Lecturer at Rufaidah College for Nursing and Midwifery. He is currently
working as a Specialist Nurse at The National Rehabilitation Center (for treatment and rehabilitation of addiction patients) in Abu Dhabi, UAE.
amdisi@gmail.com