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Objective: To edit, translate and adapt culturally the SERVQUAL modified in India from English into French for use in the Democratic Republic of Congo (DRC). Methods: The cross-cultural adaptation process of an instrument measuring the patients’ perception of quality of care requires a translated version that is conceptually equivalent... Read More»
Nyandwe J, Mapatano MA, Lussamba PS, Kandala NB and Kayembe PK
Research Article: Arch Sci 2017, 1: 109
Abstract Peer-reviewed Full Article Peer-reviewed Article PDF Mobile Full Article
Nyandwe J, Mapatano MA, Lussamba PS, Kandala NB and Kayembe PK
Research Article: Arch Sci 2017, 1: 108
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